Shipping & Store Policies
Earring & Accessory Orders: All earrings take 2 - 3 weeks (not including holidays or weekends) to process because they are made to order.
Cutter Orders: Please allow 5-7 business days for processing before your order ships.
SHIPPING TIMELINE (EXPECT DELAYS)
USPS First Class: 3-5 business days (may be longer, depending on USPS workload and delivery location)
USPS Priority Mail: 2-5 business days (may be longer, depending on USPS workload and delivery location)
Package taking too long to be delivered? Call: 1-800-ASK-USPS.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.
EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind on any of our products. All online sales are final.
SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item please email us at firstname.lastname@example.org within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.