Shipping & Store Policies
All wire hoop earrings take 2 - 3 weeks (not including holidays or weekends) to process because they are made to order. All other orders (polymer clay earrings, shirts) will take 5-7 days to process. Neither of these processing times includes shipping time.
If your order combines products with different processing times, please expect your processing time to be the maximum based on the items you ordered. For example:
If you order polymer clay earrings (5-7 days processing) and a pair of custom hoops (2-3 weeks processing), please wait 2-3 weeks for your order to process so your items will ship together.
SHIPPING TIMELINE (EXPECT DELAYS)
USPS First Class: 3-5 business days (may be longer, depending on USPS workload and delivery location)
USPS Priority Mail: 2-5 business days (may be longer, depending on USPS workload and delivery location)
Package taking too long to be delivered? Call: 1-800-ASK-USPS.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.
EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind on any of our products. All online sales are final.
SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item please email us at email@example.com within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.